Question 1

What is VendiQ?

Accepted Answer

VendiQ turns your receipts, POS sales, and quick texts into a real profit-and-loss statement — built for market vendors, food trucks, and appointment-based businesses that don’t have time for spreadsheets. It has two parts: Backroom, which categorizes your costs automatically, and Events Hub, which tracks profitability per Setup (a market day, a pop-up, a shift) with a rolling 30-day P&L.

Question 2

Who is VendiQ built for?

Accepted Answer

Solo and small-team operators — market vendors, food trucks, and appointment-based service providers (lash techs, mobile groomers, and similar) who need a real accounting picture without a real accounting department.

Question 3

Do I need a POS system to use VendiQ?

Accepted Answer

No. VendiQ connects to Square, Clover, or Toast — all self-serve today. If you don’t use a POS at all — including cash-only vendors — log a sale manually on Events Hub or with a quick text through Go instead. The rolling P&L never depends on having a POS connected.

Question 4

Is there a free trial?

Accepted Answer

Yes — every plan starts with a free 14-day trial, and you can cancel anytime.

Question 5

How do I change my business name or account photo?

Accepted Answer

From Settings → Account, tap Edit next to Business name to update it — it saves instantly. No profile photo? Pick a fallback color for your account icon from the same card instead, or upload a real photo whenever you’re ready.

Question 6

How do I change my login email or password?

Accepted Answer

Both live on the Login & security card in Settings → Account. Changing your email sends a confirmation link to the new address first — nothing on your account changes until you click it. Changing your password requires your current password plus a new one, twice, to confirm.

Question 7

What do the plans cost?

Accepted Answer

Lite is $20/mo, Plus is $70/mo, and Enterprise is $140/mo. Every plan includes both Backroom and Events Hub — pricing differs by how much usage (receipt scans, texts, events tracked) is included each month, not by which features you get.

Question 8

What is Go, and is it included?

Accepted Answer

Go is VendiQ’s text-and-call intake line — text a receipt photo and it’s scanned into Backroom, text a cash expense or a sale and it’s logged automatically. Go is included free on Plus and Enterprise. On Lite, it’s a $15/mo add-on.

Question 9

What happens if I go over my plan’s included usage?

Accepted Answer

On Lite and Plus, you’ll see a clear warning once you’re near your monthly limit, and further usage is paused until the next billing cycle or an upgrade — you’re never charged a surprise overage fee. Enterprise is priced to never turn you away mid-month: usage past the included amount is billed per-unit instead of blocked.

Question 10

Can I change or cancel my plan anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel from Billing in your account at any time — no phone call or support ticket required. Upgrades take effect immediately; downgrading or canceling keeps your current plan active through the end of your billing cycle first.

Question 11

How do I track my usage during the month?

Accepted Answer

Click your account icon in the top right — the dropdown’s Monthly limits section shows your usage against your plan’s caps (receipts, texts, photos/voice, Setups) in real time, no extra click needed.

Question 12

Can I use a promo code?

Accepted Answer

Yes — enter it in the "Have a promo code?" field on Billing and tap Apply. It takes effect immediately, and can be removed later if it’s a removable type.

Question 13

Can I earn free time or credit by referring other vendors?

Accepted Answer

Yes — once your own trial converts to a paid plan, you’ll get a personal referral code and link from Settings → Referrals & data. Anyone who signs up with it gets a 30-day free trial instead of the standard 14. Once they become a paying subscriber, you’re rewarded automatically: a full free month if you’re on Lite, or a credit up to $35 toward your next bill if you’re on Plus or Enterprise. There’s no limit on how many vendors you can refer.

Question 14

How do I view a full invoice, or update my card?

Accepted Answer

Billing shows a summary of your plan and payment history in-app, with a link out to Stripe for each invoice’s full line-item detail. Updating your card isn’t self-serve today — contact Support and the team can help directly.

Question 15

How does receipt scanning work?

Accepted Answer

Snap a photo of a receipt — through the app or texted in via Go — and VendiQ reads every line item and automatically sorts it into COGS (cost of goods sold) or Supplies. You confirm or adjust the category before it’s saved; nothing posts silently.

Question 16

Can I edit or delete a purchase after it’s saved?

Accepted Answer

Yes — every item in Purchase History has an edit icon for its category, quantity, unit cost, date, and assigned event (though not its name, which is only set during the initial review). Deleting is permanent and unrecoverable, with a clear warning before it happens.

Question 17

Does VendiQ calculate exact per-item cost/margin, like cost-per-taco?

Accepted Answer

No, and that’s deliberate. VendiQ is built to give you a clear, general read on profitability rather than penny-precise recipe costing — a business at this scale needs to glance and know, not audit every ingredient.

Question 18

What is a "Setup"?

Accepted Answer

A Setup is one instance of you doing business — a market day, a pop-up, a single appointment shift. Costs and sales near a Setup’s date automatically attribute to it, so you can see exactly which Setups are worth keeping and which aren’t.

Question 19

What is the rolling 30-day P&L?

Accepted Answer

Your landing dashboard shows the trailing 30 days’ margin compared to the 30 days before that, plus a year-long trend line of that same rolling figure — so a dip is easy to spot and trace back to whatever one-off cost caused it.

Question 20

What’s the difference between a Location and a Setup?

Accepted Answer

A Location is a reusable place — a specific market, venue, or site — with no time dimension of its own. A Setup is one specific occurrence at (optionally) one of those Locations, with its own start/end and its own sales and costs. One Location can host many Setups over time.

Question 21

Can VendiQ create a Setup for me automatically?

Accepted Answer

If you’ve connected Square, yes — two or more sales within a 30-minute window at a mapped Location quietly creates a draft Setup and texts you to confirm it (if Go is active). It behaves like a normal Setup immediately either way. This auto-detection is Square-only today.

Question 22

What happens to a sale or expense that never gets linked to an event?

Accepted Answer

It still counts fully toward your overall rolling P&L — it just won’t show up on any individual event’s Scorecard until you attach it from the "Texted-in, not linked to an event" list on Events Hub.

Question 23

How do I compare performance across different markets or locations?

Accepted Answer

Use the Event Performance page — it groups every Setup by location, with average and total net margin per location, sorted best to worst, so you can see which recurring markets or venues are actually worth re-booking.

Question 24

Which POS systems does VendiQ connect to?

Accepted Answer

Square, Clover, and Toast — all self-serve today. Square and Clover are one-click: you sign into your own account on their page and VendiQ never sees your password. Toast requires generating your own API credentials in your Toast back office and pasting them in — more setup work, but still entirely self-serve. If you’re not on any of those (including cash-only vendors), a quick manual or Go-texted sales entry covers you instead — your P&L is never blocked on having a POS connected.

Question 25

How do I use Go?

Accepted Answer

Once Go is active on your account, you’ll get a phone number to text or call. Text a receipt photo and it’s scanned into Backroom; text something like "booth fee $50 cash" and it’s logged as an expense; text "$612 sales today" and it’s logged as a sale. You’ll get a confirmation text back either way.

Question 26

Can more than one person text in from the same account?

Accepted Answer

Yes — add a phone number and a label for each person from Settings → Go & integrations (you’ll need to check a consent box first). Lite includes 2 numbers, Plus includes 5, and Enterprise is unlimited.

Question 27

How does Go know which event to attach a sale or expense to?

Accepted Answer

It checks whether the time falls inside a real attribution window around any of your Setups — starting 8 hours before it begins through 4 hours after it ends. If exactly one Setup matches, it’s attributed automatically; if none match, it lands in your "texted-in, not linked" list to attach by hand; if more than one matches, you’ll be asked which one you meant.

Question 28

What if I make a mistake in a text?

Accepted Answer

Reply UNDO within 10 minutes to remove your most recent logged item, or FIX to correct it without deleting it (for example, "fix category supplies").

Question 29

What is target margin, and what does it do?

Accepted Answer

It’s a single account-wide percentage that colors the Net margin figure on your home Dashboard’s daily event cards — green at or above your target, amber close to it, red below. It doesn’t affect Events Hub’s rolling P&L or any individual event’s Scorecard.

Question 30

What are overhead cost estimates, and do they need to be exact?

Accepted Answer

No — rough numbers for Overhead, Equipment, Insurance, and Salaried labor are genuinely fine to start with, and you can update them anytime. They feed into Events Hub’s rolling P&L only, scaled to whatever date range you’re viewing there.

Question 31

Can I import my historical data from QuickBooks or a spreadsheet?

Accepted Answer

Yes — from Settings → Import your data, upload a CSV, XLS, or XLSX file (up to 10MB). VendiQ automatically sorts each tab into expenses, sales, inventory purchases, or past events, and nothing saves until you review and confirm it.

Question 32

Can I export my data?

Accepted Answer

Backroom’s Purchase History and Events Hub’s Setups list each have their own CSV/Excel export button (disabled during your free trial, unlocking on a paid plan). There’s no single "export everything" button for day-to-day use — but if you ever schedule account deletion, a full account data export becomes available so you can download everything first.

Question 33

How do I delete my account?

Accepted Answer

From Settings, under Delete account. Deletion is scheduled for the end of your current billing period rather than immediate, so you have a window to change your mind before anything is permanently removed.

Question 34

Is my financial data secure?

Accepted Answer

Yes. Payments are processed by Stripe — VendiQ never sees or stores your full card number. Your data is protected by row-level security so only you can ever access your own account’s information, even at the database level.

Question 35

How do I share feedback or get help from a real person?

Accepted Answer

Two different paths: click your account icon and choose Feedback for a bug report or an idea (it goes into our internal tracking, not a live chat), or use Support — in the main navigation or the site footer — for a real contact form that reaches our team directly.

Frequently asked questions

Getting Started

Account & Profile

Pricing & Billing

Backroom

Events Hub

Go

Preferences

Bringing In Your Data

Account & Security